Speed camera subscription update

craighoy

Hi - looking for advice. I have a speed camera subscription package on my Go 5000. The device and the portal says '2 days of subscription left update now' (or something like that). So I follow the links, go to but a new package add to cart and try to buy - at which point it says 'no - that subscription is already active. Remove from device first'.
What????
Just want to renew.
Any advice?

YamFazMan

Hi
@craighoy
Welcome to the site....
You may Need to Contact Tomtom Support….
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)

The way of contacting Customer Services has changed

(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

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