Rider 550 Fails to update and directs to support online

markmarkmark

Rider 550 has a required core update and Europe update, neither of which are installing with failure message.

Full reset carried out.
Connnected via phone and computer and wifi.
Update only core attempted, failed.
Update both attempted, failed.

How do you contact customer support as my device directs me

DougLap

Hi @markmarkmark

Try the following:-

Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

Chat is busy you may have to try a few times.

https://help.tomtom.com/hc/en-gb/articles/360015568919/

Doug

DougLap

Hi @markmarkmark

Try the following:-

Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

Chat is busy you may have to try a few times.

https://help.tomtom.com/hc/en-gb/articles/360015568919/

Doug

markmarkmark

Hi @DougLap,
After a few hours of trying, I've managed to get it updated without TomTOm intervention.

Cheers for the support

DougLap

Hi @markmarkmark

Glad you are sorted. It turned out there was an issue on the TT servers that was preventing Nav4 updating. Sorted now.

Doug