TomTom GO 5200 showing picture of computer — TomTom Community

TomTom GO 5200 showing picture of computer

My device is just showing a picture of a device connected to a computer and won’t turn on. It’s supposed to be a WiFi connection anyway but it just wont connect to let me even do a reset. I’m at my wits end trying to log on as I have an important trip coming up and I need it

Answers

  • YamFazManYamFazMan Posts: 18,669
    Superusers
    Hi
    @Laura24Burns
    Welcome to the site....
    It looks like Recovery Mode has initialized on your device....

    When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    I think the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
    Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....
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    This is a Tomtom User Forum where Users help each other....

    You may need to contact Tomtom Support....
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    (1)... A couple of Tips when Contacting Tomtom Support....
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    (2)... Tomtom FAQ... Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

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