Current map version for Go Professional 620

GavinMac21

I have just upgraded to a Go Professional 620. Everything has connected as it should and the unit itself is running fine. My issue is the installed map is out of date but their are no available updates showing. The installed map is Oceania Truck V1035.9691 released 7/2019. I have tried a soft reset but to no avail. Can anyone offer any advice on this please.

DougLap

Hi @GavinMac21

Hopefully @VikramK or @lampard will pick this up and review and adjust if appropriate your units settings on the TT servers. Look back here later to see what they have to say.

Doug

YamFazMan

Hi
@GavinMac21
Welcome to the site....
The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @GavinMac21 Welcome to the community!
I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.


Regards, Vikram

GavinMac21

Hi @VikramK I have just tried that but no difference.

VikramK

@GavinMac21
What do you see on the device screen when you go to -
Main menu-Settings-Updates and New items?

Thanks, Vikram

GavinMac21

@VikramK
Hi. I have just tried it again now and it says it is up to date

GavinMac21

@VikramK

This has gone from bad to worse. It did show a map available for update which I did also speed cameras updated so that appears to be working. Now it is saying no map available and I can't add a map. It is showing as installed on my drive. As a commercial driver I'm now left without a functioning device which is most inconvenient. Could this please have some urgency attached to it as I need it for work tomorrow.

Cheers

DougLap

Hi @GavinMac21

Tap 3 bar menu top left of this page
Tap Discussions Home top left
Scroll down and tap Videos
Tap No 26 No maps found Wifi

Hope that sorts it

Doug

GavinMac21

@DougLap

I have tried that but it doesn't show any maps to add. I have restored the unit, restarted, reset and all to no avail. Have also tried my drive connect and WiFi but nothing.

DougLap

Hi @GavinMac21

Okay let’s see if @VikramK can sort out the map becoming available. Look back here later to see what he had to say.

Doug

VikramK

Hi @GavinMac21
My team has added a script in the backend that will remove the installed map. Just connect the device using MyDrive Connect or WiFi and the jobs will process automatically.

Once just do a soft reset and check for a fresh map download.

Thanks, Vikram

GavinMac21

@VikramK
Ok so did that and downloaded another map but still have the exact same problem

GavinMac21

Hi guys
While I appreciate the assistance so far this is a brand new unit that has gone from srm8 functional to completely useless. To make matters worse I no longer have my previous unit. Some urgent assistance would be hugely appreciated.

GavinMac21

[img]https://us.v-cdn.net/6031227/uploads/editor/ji/qty7z kgmd9ht.jpg[/img]
@VikramK
I have tried what you suggested earlier but I'm still stuck with the attached screens. Click on add map but the next screen doesn't give an option to choose a map at all. I really need this sorted before Sunday when I start work again. Unfortunately we are in opposing time zones which doesn't help but it would be much appreciated if this could be resolved before your weekend.
Cheers