Cannot add my device — TomTom Community

Cannot add my device

IanbarlowIanbarlow Posts: 31 [Outstanding Wayfarer]
hello,
Same question as previous caller............I can not add new devices. It always gives me the prompt to connect with MyDrive on the device, which I did.
However every time I click continue, the same screen comes back.

I did notice that, whenever I connect the GPS via USB, the wifi connection doesn't function anymore on the device.

Comments

  • YamFazManYamFazMan Posts: 19,028
    Superusers
    edited February 16
    Hi
    @Ianbarlow
    Welcome to the site....
    Ianbarlow wrote: »
    Hello, Same question as previous caller.... I can not add new devices. It always gives me the prompt to connect with MyDrive on the device, which I did.
    However, every time I click continue, the same screen comes back
    Is this the screen that keeps coming back ???
    Update your 'xxxxxx' the easy way.... ???

    zo3iu3xag284.png
    The latest NAV5 (Wi-Fi) devices are registered over Wi-Fi during the initial set-up process....
    Ianbarlow wrote: »
    I did notice that, whenever I connect the GPS via USB, the Wi-Fi connection doesn't function any more on the device.
    Device info: TomTom Go Basic
    When you connect your device over USB & MyDrive Connect....
    The USB Connection has priority over the Wi-Fi Connection....

    Stay Safe... ATB YFM
  • IanbarlowIanbarlow Posts: 31 [Outstanding Wayfarer]
    There seems to be a few problems but the main one is that I have 2 tomtoms one is in my devices Go 5000 the other used to be but is not there anymore nor will the system allow me to add it...TOMTOM GO Premium.
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