Subscription on the GO App in iOS 14.4

Prorok666-PL

End trial subscription. and it didn't automatically renew. I bought on the website after creating an account for 12 months. The same information as in the application and it still does not work.

lampard

Hi @Prorok666-PL

This is weird since you already have an active subscription on the account which you used to log in here. Are you using the same account to restore purchases in the App?

Perhaps, try reinstalling the app, start from scratch and see if that helps!

Regards, lampard

lampard

Hi @Prorok666-PL

Welcome to the Community! Have you tried the 'Restore purchases' option (shown in the 2nd screenshot above)? You need to log in with the App Store account that was used to purchase the subscription. Let me know how it goes!

Regards, lampard

Prorok666-PL

yes i tried. and also does not work

lampard

Hi @Prorok666-PL

This is weird since you already have an active subscription on the account which you used to log in here. Are you using the same account to restore purchases in the App?

Perhaps, try reinstalling the app, start from scratch and see if that helps!

Regards, lampard

Prorok666-PL

Removing everything from the phone and reinstalling helped.

Prorok666-PL

I tried to run on the iPad and the subscription was activated. then i removed everything from the phone and reinstalled and it helped.

lampard

Glad you're sorted @Prorok666-PL !