Speed cameras still showing expired after paying for renewal

Tom1995jcb
Tom1995jcb Registered Users Posts: 5
Apprentice Seeker
Hi all

I have recantly been given a tomtom go 50
Just payed for speed cameras updates
Showing as active on tom tom account but on device showing as expired
I have done a reset and tried again still no good

Tomtom love chat won’t connect to anybody except a robot that is no help at all

Hope you guys can help me out

Thanks

Answers

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    edited February 2021
    Hi @Tom1995jcb
    Welcome to the community! The order for speed cameras subscription has not been allocated to your TomTom account.

    Please get in touch with our customer service along with the order number and they will sort out the subscriptions on your account.

    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Thanks, Vikram
  • Tom1995jcb
    Tom1995jcb Registered Users Posts: 5
    Apprentice Seeker
    Thanks a lot for your help

    What’s the best way to get in touch with coustomer services as I have tried the online chat and it just keeps saying the same thing

    Do you have a email address

    Thanks
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @Tom1995jcb

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    Doug
  • Tom1995jcb
    Tom1995jcb Registered Users Posts: 5
    Apprentice Seeker
    I have tried that and everytime I go of this page it redirects me back to the home page of this discussion

    I sat for an hour this morning trying to get on chat and all I got was no ok was free

    Dose no body have the email address

    Thanks
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @Tom1995jcb

    Odd I have just tried it and get to the box where I can input the Message to Chat. Try with another Browser to see if that woks. I am using a MacBook and Safari but Firefox is playing up.

    Doug
  • Tom1995jcb
    Tom1995jcb Registered Users Posts: 5
    Apprentice Seeker
    I have managed to get there in the end have sent and email explaining everything

    Hopefully somone will get back to me

    Thanks
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @Tom1995jcb

    I would keep trying Chat if you can as they can resolve it whilst you are on.

    Doug
  • Tom1995jcb
    Tom1995jcb Registered Users Posts: 5
    Apprentice Seeker
    Will they not reply to the email I have sent
    Iv not got time to sit and keep trying chat work 12 hour days it’s the last thing I wanna be doing after a days work.

    The speed cameras have never shown up surly even thoufh it had expired the old cameras should still show on the maps
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @Tom1995jcb

    I just suggested that as it is likely to result in a quicker resolution.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,835
     Superuser
    edited December 2021
    HI
    @Tom1995jcb
    Welcome to the site....
    Tom1995jcb wrote: »
    (Snip)The speed cameras have never shown up, surely even though it had expired the old cameras should still show on the maps
    You must have a current Speed Cam Subscription... Unless the Tomtom device was supplied with a Lifetime Speed Cam subscription.....
    There has been a change in the Speed cam subscriptions... The Tomtom subscriptions now 'Auto Renew' by default....

    Note... If your Speed Cam subscription has expired...
    You will >> NOT << receive any Speed cam warning on the device, even the old database is still installed on the device....


    See T&C's 4.2 Subscriptions, renewals and Free Trials...
    Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions

    Tomtom Speed Cam FAQ….
    See... https://help.tomtom.com/hc/en-gb/articles/360015806999
    _________________________
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    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

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    Step-by-step guide to Contact Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

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