Purchased live traffic subscription twice

bert900

And shows in my subscriptions as active but on my tom tom it still shoes as expired.. I am totally lost and haven't a clue how to get it on my tom tom as need so badly as a lorry driver. any help will be much appreciated

bert900

I have exactly the same issue, how do i contact customer services, may thanks

DougLap

Hi @bert900

Contact Customer Support tomorrow.

Try the following:-

Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

Chat is busy you may have to try a few times.

Doug

DougLap

Hi @bert900

You can have a look here tomorrow to see if @VikramK or @lampard has been able to sort. They often have to refer you to Customer Support

Doug

VikramK

Hi @bert900

Welcome to the community!

Could you send me the serial number of your device through a private message, please?

Thanks, Vikram

Pawel_mie79

I have exactly the same problem Any suggestion? no chance to get answer from CS.... Thanks in advance

VikramK

@bert900
Thanks for sending the serial number. It seems you contacted our customer service to help you with sorting out the subscriptions?

@Pawel_mie79
Yours is a GO PROFESSIONAL 6200 that comes with 1 year of -Traffic and Speed Cameras services. A subscription will be needed to continue the service.

Thanks, Vikram.

Pawel_mie79

@VikramK
Already purchased twice.....
Just go to my orders please....
I really need it to do my job....
Please see attached photos....
thanks

VikramK

Hi @Pawel_mie79
I see now the services are showing active on your account.
Is the device not connecting?

Thanks, Vikram