Touchscreen not responding, only on left side edge — TomTom Community

Touchscreen not responding, only on left side edge

left side only on screen not responding tp touch
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Best Answers

  • YamFazManYamFazMan Posts: 19,442
    Superusers
    Accepted Answer
    Hi
    @smarty63
    Welcome to the site....
    What model is your Tomtom device ???

    Stay Safe... ATB YFM
  • YamFazManYamFazMan Posts: 19,442
    Superusers
    Accepted Answer
    Hi
    @smarty63
    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
  • YamFazManYamFazMan Posts: 19,442
    Superusers
    edited February 14 Accepted Answer
    Hi
    @smarty63
    It's usually the early Resistive screens that give problems....
    I've not seen many if any of the problems you describe on the Capacitive screen devices like your Truck 6000....

    Edit... Do you have a Screen Protector fitted they can cause problems....

    You may have to contact Tomtom support....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM

Answers

  • YamFazManYamFazMan Posts: 19,442
    Superusers
    Accepted Answer
    Hi
    @smarty63
    Welcome to the site....
    What model is your Tomtom device ???

    Stay Safe... ATB YFM
  • smarty63smarty63 Posts: 4 [Apprentice Seeker]
    It's a tomtom truck 6000
  • YamFazManYamFazMan Posts: 19,442
    Superusers
    Accepted Answer
    Hi
    @smarty63
    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
  • smarty63smarty63 Posts: 4 [Apprentice Seeker]
    Yes I've used a soft drum restart several times but it's still the same it's just the left side about a fingers width from top to bottom, cant use any digits in that area
  • YamFazManYamFazMan Posts: 19,442
    Superusers
    edited February 14 Accepted Answer
    Hi
    @smarty63
    It's usually the early Resistive screens that give problems....
    I've not seen many if any of the problems you describe on the Capacitive screen devices like your Truck 6000....

    Edit... Do you have a Screen Protector fitted they can cause problems....

    You may have to contact Tomtom support....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
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