Russian voice disappeared from GO 620

baisangur_89
baisangur_89 Registered Users Posts: 18
Master Explorer
edited December 2021 in Devices using Wi-Fi®
Hello. gave the device for repair, changed it to a new one. started checking the settings, the voice "Russian female" disappeared
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Best Answers

  • baisangur_89
    baisangur_89 Registered Users Posts: 18
    Master Explorer
    Answer ✓
    the device was repaired in TomTom and completely corresponds to the description. you just need to add a map of europe for trucks
  • baisangur_89
    baisangur_89 Registered Users Posts: 18
    Master Explorer
    Answer ✓
    thanks appeared
  • baisangur_89
    baisangur_89 Registered Users Posts: 18
    Master Explorer
    Answer ✓
    thank. re-read the forum. realized that this voice through purchases is free, he added

Answers

  • baisangur_89
    baisangur_89 Registered Users Posts: 18
    Master Explorer
    and one more problem was clarified. lost settings for trucks and buses ... I have tt620pro
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @baisangur_89

    The loss of the Truck and Bus settings suggests that you don't have a Truck map installed or if it installed you have selected another Car based map. What map is on the unit?

    Doug
  • baisangur_89
    baisangur_89 Registered Users Posts: 18
    Master Explorer
    apparently yes. the card is ordinary. but I do not see the map for the truck in the list
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @baisangur_89

    If you go to Settings/Maps and click Add a map are you offered a Truck map? If it is available for download then are there any small maps available to download like Venezuela which is very small. If you can add a small map this will go on the internal memory and then you can delete the Car map and download the Truck map.

    If no Truck map is available then let us know

    Doug
  • baisangur_89
    baisangur_89 Registered Users Posts: 18
    Master Explorer
    map for trucks is not available
  • DougLap
    DougLap Posts: 9,857
    Superuser
    edited February 2021
    Hi @baisangur_89

    Okay lets see what @VikramK or @lampard suggest to resolve your issue. If you had it repaired by Tomtom they should be able to see the repair order on the system but if you have had it repaired elsewhere then they have replaced it with a Car unit by the looks of it and that unlike the GO620pro does not have Russian in the list of languages.



    Doug
  • baisangur_89
    baisangur_89 Registered Users Posts: 18
    Master Explorer
    Answer ✓
    the device was repaired in TomTom and completely corresponds to the description. you just need to add a map of europe for trucks
  • baisangur_89
    baisangur_89 Registered Users Posts: 18
    Master Explorer
    you can add?
  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Hi @baisangur_89
    Our team had made some changes in the backend, please check for updates and see if you are able to download the Europe Truck map.

    Thanks, Vikram
  • baisangur_89
    baisangur_89 Registered Users Posts: 18
    Master Explorer
    Answer ✓
    thanks appeared
  • baisangur_89
    baisangur_89 Registered Users Posts: 18
    Master Explorer
    but what about the Russian female voice. can add. otherwise I really liked it, but this device is missing
  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    edited February 2021
    but what about the Russian female voice. can add. otherwise I really liked it, but this device is missing

    Do you remember the name?
    We don't have a Russian computer voice that is compatible to work with the TomTom devices which update over the WiFi®

    Thanks, Vikram
  • baisangur_89
    baisangur_89 Registered Users Posts: 18
    Master Explorer
    edited February 2021
    No, unfortunately, I don't remember, but the voice was an ordinary female, not a computer. Perhaps you can see it on the old device ze5xxxxxxxxx





    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • baisangur_89
    baisangur_89 Registered Users Posts: 18
    Master Explorer
    Answer ✓
    thank. re-read the forum. realized that this voice through purchases is free, he added