Do I have to pay for speed camera alerts? — TomTom Community

Do I have to pay for speed camera alerts?

uklee1uklee1 Posts: 5 [Apprentice Traveler]
Hi my TT Go Discover arrived and Im being asked to pay for speed camera alerts, I thought that I received this service free for 1 year?1oq10j2g5nch.png
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Answers

  • DougLapDougLap Posts: 7,194
    Superuser
    edited February 13
    Hi @uklee1

    Hopefully @VikramK or @lampard will pick this up and check and sort out the settings for your unit on the TT servers..

    Look back here on Monday when they are back on the forum to see what they say.

    Doug.
  • MonsieurPoirotMonsieurPoirot Posts: 59 [Sovereign Trailblazer]
    I have just noticed I have the same on my GO Premium X.
    £0.33 for 'Speed camera updates - Monthly subscription'

    GO Premium X has all that included for the lifetime of the
    device, right?
  • DougLapDougLap Posts: 7,194
    Superuser
    edited February 14
    Hi @MonsieurPoirot

    Hopefully @VikramK or @lampard will check your Premium units Lifetime Cameras etc settings on the Tomtom servers tomorrow and change them if necessary. Look back then to see what they have to say.

    Doug
  • VikramKVikramK Posts: 11,097 Moderator
    Hi @uklee1
    Welcome to the community! Please ignore the renewal message on our website. It's already been reported to the team.

    Just wanted to confirm your GO Discover comes with 1 year of speed cameras updates as a bundled package with the device.

    The updates for speed cameras are offered twice every week-- Tuesday and Thursday. When you check for updates these should be offered as downloads.

    Thanks, Vikram
  • LePoireLePoire Posts: 2 [New Seeker]
    It may be answered. But it is not working. Today I unpacked my Go discover. And yes 'MyDrive' offers the speed camera service for a friendly 2.99 euro per month. Instant activation after paying. It even screws up the .33 euro discount for first 3 months.
  • DougLapDougLap Posts: 7,194
    Superuser
    Hi @LePoire

    You should not have purchased any services on a new Discovery yet so I suggest that you contact Customer Support for a refund and to get them to sort out the settings for your unit so that the Traffic etc works as it should.

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    Doug
  • MonsieurPoirotMonsieurPoirot Posts: 59 [Sovereign Trailblazer]
    I too have a 'pay to activate' button for speedcameras on my account for my
    GO Discover 7 and I am currently not getting speedcamera
    updates.
    I am unable to login to support as that says
    'This page is not available'.
    So all going well so far.
    Who can sort out my speedcameras for me?
  • DougLapDougLap Posts: 7,194
    Superuser
    Hi @MonsieurPoirot

    Hopefully @VikramK or @lampard will pick this up and check the settings for your unit on the TT servers. Look back here later.

    To contact Customer Support try this

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    It might be worth trying a different Web Browser as I had an issue the other day with Safari but Firefox worked straight away doing the above as I was connected to Chat within 5 minutes.

    Doug
  • MonsieurPoirotMonsieurPoirot Posts: 59 [Sovereign Trailblazer]
    Thanks Doug. Support does not work on Chrome.
    Have used another browser to send email to support.
  • DougLapDougLap Posts: 7,194
    Superuser
    edited 8:52AM
    Hi @MonsieurPoirot

    Keep an Eye out here for what @VikramK has to say after he has reviewed the settings for your Unit on Monday. Also you should chance for refund by Chat if you don’t get a response within a few days to your email.

    Doug
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