How can I change my emailadress on my tomtom device? — TomTom Community

How can I change my emailadress on my tomtom device?

I have changed my emailadress and password in the App "Mydriveconnect". Because of this, on my tomtom device the 'mydrive' tomtom service does nog work anymore, because I am 'not registered'

The device does ask for my password, but offcourse this does not match the emailadress that is logged in to the device. So I need to change both my password and emailadress on the device.
When I connect the device to my computer, and the app 'mydriveconnect' opens, I do see the new password and emailadress, but it is NOT copied to my device.

So... how do I change the emailadress on my device?????

Mydrive is an essential tool on my navigationsystem, and now I cannot use this
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Best Answers

  • dhndhn Posts: 33,333
    Superusers
    Accepted Answer
    A factory reset?

Answers

  • mamaannmamaann Posts: 3 [Novice Seeker]
    I forgot to mention that I have already tried a reset.... this did not work
  • dhndhn Posts: 33,333
    Superusers
    Accepted Answer
    A factory reset?
  • mamaannmamaann Posts: 3 [Novice Seeker]
    Perfect!
    Just did the factory reset and it works! I can now change the complete account and synchronize with my account on mydrive!

    Thanks!
  • DougLapDougLap Posts: 7,194
    Superuser
    Hi @mamaann

    Glad you are sorted.

    Doug
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