TomTom Blue&Me LIVE not pairing to phone

Zebrajellyfish
Zebrajellyfish Registered Users Posts: 2
Apprentice Seeker
edited February 2021 in Built in car navigation
Hello everyone
I have brought a 2017 fiat diblo van. This van is the top of the range and had the tomtom live 2. I have paired my phone to the car and the tomtom but when I try and pair the tomtom to the van the tomtom cannot find the van. I've reset the tomtom and deleted all the data in the van phone connection.
I've followed the instructions for pairing but keep getting the same result.....
Can anyone recommend how to sort this so I can pair them together

Thanks

Answers

  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @Zebrajellyfish
    Welcome to the community!
    It's not clear which TomTom LIVE2 model you have?
    Is there is a serial number you can provide?

    Thanks, Vikram
  • Zebrajellyfish
    Zebrajellyfish Registered Users Posts: 2
    Apprentice Seeker
    Hi thanks for helping


    The unit says model 4cs01
    Serial TG6314K00504
    I'm assuming this is the tomtom live 2 because of the age of the van and the cradle and pictures I've seen online.