TomTom Blue&Me LIVE not pairing to phone

Zebrajellyfish

Hello everyone
I have brought a 2017 fiat diblo van. This van is the top of the range and had the tomtom live 2. I have paired my phone to the car and the tomtom but when I try and pair the tomtom to the van the tomtom cannot find the van. I've reset the tomtom and deleted all the data in the van phone connection.
I've followed the instructions for pairing but keep getting the same result.....
Can anyone recommend how to sort this so I can pair them together

Thanks

VikramK

Hi @Zebrajellyfish
Welcome to the community!
It's not clear which TomTom LIVE2 model you have?
Is there is a serial number you can provide?

Thanks, Vikram

Zebrajellyfish

Hi thanks for helping


The unit says model 4cs01
Serial TG6314K00504
I'm assuming this is the tomtom live 2 because of the age of the van and the cradle and pictures I've seen online.