No computer voices despite being chosen but NON computer voices all work

Solitary-Trucker

Brand new Premium x from amazon had a couple issues updating due to all controls being via the device even when connected by USB as my WiFi is rubbish first time I've gone to use it noticed no voice from Serena despite her being chosen all settings were checked and found all the non computer voices work fine ..... are the computer voices not preloaded? I have reset via soft reset and a full from the device and still no computer voices even if chosen any advice please.

Solitary-Trucker

Problem now solved ..... Restored system software via the recovery mode and all voices now working

DougLap

Hi @Solitary-Trucker

Have you tried a Soft Reset.

https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1

If that does not sort it then a Recover your device may sort it. The tricky bit is getting the timing of the 3 taps right.

https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

Doug

YamFazMan

Hi
@Solitary-Trucker
Here in the UK I use....
Check... Tap 4Dot (.... Menu) --> Setting --> Language & Units....
Language > English (United Kingdom)
Country > United Kingdom

Check... Tap 4Dot (.... Menu) --> Setting --> Voice....
Choose a Voice > Serena
____________________________

Check... Tap 4Dot (.... Menu)
Are any 'Sound Icons' slashed through ??? It’s really easy to turn off a Sound Icon when swiping through the Menus



Stay Safe... ATB YFM

Solitary-Trucker

Hi
@DougLap
tried all these different resets numerous times to no avail. Even when you select Serena there is no voice. I've checked UK for voice and keyboard all the.other suggestions from other posts in the forums. No slashes through any sound icons either

Only thing outstanding seems they might not be activated on my account

DougLap

Hi @Solitary-Trucker

Lets see what @VikramK or @lampard suggest. Look back here to see what they have to say.

Doug

Solitary-Trucker

Hi
@YamFazMan

Regrettably as I said to DougLap I have tried all the different resets numerous times to no avail. Even when you select Serena there is no voice. I've checked UK for voice and keyboard all the.other suggestions from other posts in the forums. No slashes through any sound icons either

Only thing outstanding seems they might not be activated on my account

Solitary-Trucker

Problem now solved ..... Restored system software via the recovery mode and all voices now working