TomTom Carminat Live Renault Grand Scenic 3

alonso123
alonso123 Registered Users Posts: 4
Apprentice Traveler
edited February 2021 in Built in car navigation
I wanted to upgrade the maps and share the security camera positions. During the upgrade Tom tom Home reported an error to me. After that, TomTom Carminat Live informs me that I don't have maps. I tried to restore the maps using backup and restore but still the device only shows pictures of my family at the beginning and then reports that I don't have maps. Please help

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Answers

  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @alonso123

    Hopefully @VikramK or @lampard can help sort you out. Look back here later to see what they say.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,808
    Moderator
    Answer ✓
    Hi @alonso123
    Welcome to the community!
    You have an active map on your account that you should be able to download using TomTom HOME.
    Could you try a complete restore of the application and maps?
    See the steps in my comment here- https://discussions.tomtom.com/en/discussion/comment/1743662/#Comment_1743662

    Thanks, Vikram
  • alonso123
    alonso123 Registered Users Posts: 4
    Apprentice Traveler
    But now I have maps of the French, French Antilles and the Indian Ocean. No map of Europe I bought online in 2017
  • VikramK
    VikramK Administrators Posts: 13,808
    Moderator
    Hi @alonso123
    It seems you have tried restoring the maps from a backup stored on your computer. The map of Europe should get offered in TomTom HOME.

    Thanks, Vikram
  • alonso123
    alonso123 Registered Users Posts: 4
    Apprentice Traveler
    Thanks Vikram, finally everything is working properly
  • D-Boat
    D-Boat Registered Users Posts: 1
    New Seeker
    Can't update my SD card for my Renault Koleos Carminat. I have purchased the update as far back as january and still cannot update.