Lifetime maps on VIA 1535

woolamai
woolamai Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using MyDrive Connect
Hi everyone,

I have the same issue with my VIA 1535 device. The serial # is BO. In my TomTom MyDrive Connect account, it says the Single Map (Australia) has 'expired", but it was bought with the lifetime updates.

Can the Mods please help me?

Thanks all!

Steve
Tagged:

Best Answers

  • lampard
    lampard Administrators Posts: 5,964
    Moderator
    Answer ✓
    Hi @woolamai

    Welcome to the Community! The map update service is activated on your device now, please connect the device to the computer and update the latest map using the MyDrive Connect software.

    Regards, lampard
  • lampard
    lampard Administrators Posts: 5,964
    Moderator
    Answer ✓
    Hi @woolamai

    I'm glad I could be of help! When you get a chance, please click 'Yes' to mark comments as an answer so other users can find it useful. If you have further questions, don't hesitate to post back here.

    Regards, lampard

Answers

  • lampard
    lampard Administrators Posts: 5,964
    Moderator
    Answer ✓
    Hi @woolamai

    Welcome to the Community! The map update service is activated on your device now, please connect the device to the computer and update the latest map using the MyDrive Connect software.

    Regards, lampard
  • woolamai
    woolamai Registered Users Posts: 2
    New Seeker
    edited February 2021
    You are a legend, thank you.

    Although a little old now, this device has been a life saver for years and continues to work flawlessly.

    I look forward to being part of the TomTom Community now!

    Thanks again, Steve
  • lampard
    lampard Administrators Posts: 5,964
    Moderator
    Answer ✓
    Hi @woolamai

    I'm glad I could be of help! When you get a chance, please click 'Yes' to mark comments as an answer so other users can find it useful. If you have further questions, don't hesitate to post back here.

    Regards, lampard
  • Francis
    Francis Registered Users Posts: 9
    Apprentice Seeker
    edited April 2021
    My 1535TM also is showing updates have expired despite lifetime updates. My Serial # is BMxxxxxx557. Can you help me.





    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • VikramK
    VikramK Administrators Posts: 13,808
    Moderator
    Hi Francis
    I don't see any issues with the subscription for your TomTom.
    Could you do a soft reset and check for updates in MyDrive Connect?





    Regards, Vikram
  • Francis
    Francis Registered Users Posts: 9
    Apprentice Seeker
    Thanks, a soft reset was able to correct the error. I thought I had already reset it but apparently not.
  • rick_hendrickson
    rick_hendrickson Registered Users Posts: 1
    New Seeker
    edited April 2021
    I have a VIA 1535TM with Lifetime Maps (BMxxxxxxxxxx01). My software advises that updates are no longer available. How can this be with a lifetime guarantee? Is there another venue for updates. My current update is 5 years old making the devise almost useless.





    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • dhn
    dhn Posts: 33,382
    Superuser
    Those with models having lifetime maps WILL continue to get the new maps. Contact support (chat only available) to rectify the situation with your account:

    United States
    877-757-7137
    Monday - Friday: 9:30 a.m. to 6:00 p.m. EST

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