Paid for updates still showing expired

DevonDel
DevonDel Registered Users Posts: 2
New Seeker
edited February 2021 in TomTom Services
I paid for both a speed camera update and a map update on 23/12/2020 and payment etc went through correctly and it was confirmed, but my account shows both services as being expired, and when I try to update them it tries to charge me the full amount for both services again!
Any body any advice?

Best Answers

  • DougLap
    DougLap Posts: 9,831
    Superuser
    Answer ✓
    Hi @DevonDel

    Maybe @VikramK or @lampard will pick this up and if they can resolve. If they can't they will advise you to contact Customer Support.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    Doug
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Answer ✓
    Hi @DevonDel

    Glad you are sorted.

    Doug

Answers

  • DougLap
    DougLap Posts: 9,831
    Superuser
    Answer ✓
    Hi @DevonDel

    Maybe @VikramK or @lampard will pick this up and if they can resolve. If they can't they will advise you to contact Customer Support.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    Doug
  • DevonDel
    DevonDel Registered Users Posts: 2
    New Seeker
    Thanks for the help .. I got in touch with Zara via chat and all is now solved, both updates have been activated and the downloads are now in progress. Thanks for the help and I have to say Tom-Tom were very good via Zara and the direct chat.
    Derek
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Answer ✓
    Hi @DevonDel

    Glad you are sorted.

    Doug