MyDrive Connect - Outage

How can I change users?

Yolande
Yolande Registered Users Posts: 1
New Seeker
edited January 24 in TomTom Sports
Hi, I'm using my husbands old runner 3 watch as he doesn't use it anymore but I did a workout it went to his account, how do I get it changed so it goes onto my account and on to strava? Also, i'm on the TomTom sports with my own account but I can't get the watch to show up.
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Answers

  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    You need to factory reset the watch and when it prompts you to register or log in select login and use the email associated with your accounts, not your husbands'. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen.

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