Got a promotional 12-month abo - for 4 months not working no response from TomTom

kloewer
kloewer Registered Users Posts: 5
New Seeker
On the 29 th October 2020 I bought a 12 months unlimited navigation.
After a few days is it not working anymore. E-Mail to service no reply. If this promotion should bring me to TomTom I have my strong doubts.

Comments

  • JvdZ
    JvdZ Registered Users Posts: 82
    Supreme Navigator
    Understand you need to vent this frustration, but in case you need help/suggestions from anyone in this forum, it would help you specify the details of the issues you have. ;)
  • kloewer
    kloewer Registered Users Posts: 5
    New Seeker
    Hi, true. Actually, I need help from TomTom. I cannot display here my E-Mail and other details. Also, I guess nobody other than TomTom can help in this case.
    As TomTom offers no email for customers (or they hide it so I cannot find it) this and later maybe their Facebook are the only chances to get in contact with them.
  • kloewer
    kloewer Registered Users Posts: 5
    New Seeker
    If TomTom is available: here is my order number (from Germany): 410434641
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @kloewer

    Hopefully @lampard may be able to help here. Look back here tomorrow to see what he has to say

    Doug
  • kloewer
    kloewer Registered Users Posts: 5
    New Seeker
    Order:
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    Registration:
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    After a little period of enjoyment:
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  • lampard
    lampard Administrators Posts: 5,964
    Moderator
    Hi @kloewer

    Welcome to the Community! I suspect you used BILDGONAV voucher? Sorry, but we have canceled the subscription obtained via this voucher because we identified that you already had an existing TomTom GO Navigation or GO Mobile subscription. The BILDGONAV voucher was only meant for ComputerBild readers who were new users without an existing subscription. Terms and conditions for voucher use can be found here: https://www.tomtom.com/en_gb/sat-nav/go-navigation/terms-and-conditions/

    Regards, lampard
  • kloewer
    kloewer Registered Users Posts: 5
    New Seeker
    Hello @lampard ,

    I looked at the German term & conditions. https://www.tomtom.com/de_de/drive/go-navigation/terms-and-conditions/

    No restriction. I used my old google account so it was not hidden I used TomTom before. So for me, this is not explainable behavior. Even if there would have been in the terms & conditions a reason for the cancellation it would have been a good business manner to drop an email and explaining this. But instead, TomTom just locked me out. Actually, I was just about using TomTom more than Sygic. Which obviously changed and will remain. Sorry.

    Regards
    Kay