VIA 1525TM that identifies as a START 52

PT1972

I have a VIA 1525TM that identifies as a START 52 when connected to MyDrive (Perhaps it needs counselling LOL). As a result maps/traffic are expired. Can anyone help?
Thanks.

YamFazMan

Hi
@PT1972
Welcome to the site....
The same model is known by different names in various sales zones
What are the 1st 2 characters of the serial number ??? The two letters define the Tomtom Model....
UK & Europe...


US & Canada...

Try...
With MyDrive Connect running...
Click on the Cog Wheel Icon Screen top right
Click on the General Tab
Check Country (Language)... United States (English)
Save Settings

Stay Safe... ATB YFM

YamFazMan

Hi
@PT1972
@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @PT1972

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

YamFazMan

Hi
@PT1972
Welcome to the site....
The same model is known by different names in various sales zones
What are the 1st 2 characters of the serial number ??? The two letters define the Tomtom Model....
UK & Europe...


US & Canada...

Try...
With MyDrive Connect running...
Click on the Cog Wheel Icon Screen top right
Click on the General Tab
Check Country (Language)... United States (English)
Save Settings

Stay Safe... ATB YFM

PT1972

Thanks for clearing up the question regarding my device's name. However, it's supposed to have lifetime maps and traffic, which it no longer has. Can this be fixed?

YamFazMan

Hi
@PT1972
@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @PT1972

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

PT1972

Thank you, thank you, THANK YOU!

YamFazMan

Hi
@PT1972
You're welcome, glad you're sorted

Stay Safe... ATB YFM

Eddieyap

I have similar issue as well, bought VIA 1525TM in June2019, only recently install MyDrive Connect as recognized as Start 52. Can you help?

PT1972

Yes I can explain this. It is the same device but has two different names depending on which market the device is sold in. One of the moderators explained that to me. Also, if you look at the two user manuals, they are exactly the same, including the length.
Hope that helps. Have a great day travelling!

PT1972

EddieYap, please see the post above by YazFamMan on February 7 for more information on my previous post. In short, the UK and Europe have one name and the US and Canada have another.
Happy motoring!