VIA 1525TM that identifies as a START 52

PT1972
PT1972 Registered Users Posts: 7
Master Explorer
edited February 2021 in Devices using MyDrive Connect
I have a VIA 1525TM that identifies as a START 52 when connected to MyDrive (Perhaps it needs counselling LOL). As a result maps/traffic are expired. Can anyone help?
Thanks.
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Best Answers

  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    edited February 2021 Answer ✓
    Hi
    @PT1972
    Welcome to the site....
    The same model is known by different names in various sales zones
    What are the 1st 2 characters of the serial number ??? The two letters define the Tomtom Model....
    UK & Europe...
    ovv4vr8drrzi.jpg

    US & Canada...
    d1v8fjep5ksr.jpg
    Try...
    With MyDrive Connect running...
    Click on the Cog Wheel Icon Screen top right
    Click on the General Tab
    Check Country (Language)... United States (English)
    Save Settings

    Stay Safe... ATB YFM
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    Answer ✓
    Hi
    @PT1972
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Retired TomTom Employee Posts: 14,712 Retired Community Moderators and Admins
    Answer ✓
    Hi @PT1972

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

Answers

  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    edited February 2021 Answer ✓
    Hi
    @PT1972
    Welcome to the site....
    The same model is known by different names in various sales zones
    What are the 1st 2 characters of the serial number ??? The two letters define the Tomtom Model....
    UK & Europe...
    ovv4vr8drrzi.jpg

    US & Canada...
    d1v8fjep5ksr.jpg
    Try...
    With MyDrive Connect running...
    Click on the Cog Wheel Icon Screen top right
    Click on the General Tab
    Check Country (Language)... United States (English)
    Save Settings

    Stay Safe... ATB YFM
  • PT1972
    PT1972 Registered Users Posts: 7
    Master Explorer
    Thanks for clearing up the question regarding my device's name. However, it's supposed to have lifetime maps and traffic, which it no longer has. Can this be fixed?
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    Answer ✓
    Hi
    @PT1972
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Retired TomTom Employee Posts: 14,712 Retired Community Moderators and Admins
    Answer ✓
    Hi @PT1972

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • PT1972
    PT1972 Registered Users Posts: 7
    Master Explorer
    Thank you, thank you, THANK YOU!
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    Hi
    @PT1972
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM
  • Eddieyap
    Eddieyap Registered Users Posts: 1
    New Seeker
    I have similar issue as well, bought VIA 1525TM in June2019, only recently install MyDrive Connect as recognized as Start 52. Can you help?
  • PT1972
    PT1972 Registered Users Posts: 7
    Master Explorer
    Yes I can explain this. It is the same device but has two different names depending on which market the device is sold in. One of the moderators explained that to me. Also, if you look at the two user manuals, they are exactly the same, including the length.
    Hope that helps. Have a great day travelling!
  • PT1972
    PT1972 Registered Users Posts: 7
    Master Explorer
    EddieYap, please see the post above by YazFamMan on February 7 for more information on my previous post. In short, the UK and Europe have one name and the US and Canada have another.
    Happy motoring!

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