No signal via GPRS on TomTom GO 6250

Steve-0

I have no signal for traffic or cameras unless my device has my phones hotspot or wifi attached. I have done all the steps suggested for reset etc. Any help would be appreciated.

rider1rider

https://help.tomtom.com/hc/en-us/articles/360014530220-TomTom-Traffic-or-LIVE-services-isn-t-working

Steve-0

I have tried all of the above in the link. I still have gprs as disconnected and traffic and cameras as no signal/no internet showing.

YamFazMan

Hi
@Protruck1234
Maybe useful....
Warning... The following will void your Tomtom guarantee....
All the usual disclaimers apply, all the of following is at your own discretion

The SIM cards for the Live NAV3, NAV4 & NAV5 (Wi-Fi) devices are located under concealed flaps and/or stickers in various location on the devices....
On the GO 6200, GO Premium & GO 6250... The SIM Card is situated under the sticker bearing the serial number....

With the device turned OFF...
Carefully remove the sticker... It's advisable to use Antistatic precautions when handling the SIM... You will need a pair of fine pointed tweezers to remove the SIM
If you pull out the SIM a little way, and reinsert it, repeat this a few times....

I think the SIM contacts oxidize over time and removing and replacing the SIM a few times or cleaning the contacts of the SIM... Remakes the connection....
Important....
For more detailed info for the NAV4 GO 5/6000 devices...
See... https://discussions.tomtom.com/en/discussion/comment/1693015/#Comment_1693015

ATB YFM