Spark 3 continuously vibrating

migallon
migallon Registered Users Posts: 7
Apprentice Seeker
edited January 24 in TomTom Sports
Hello,
I have buy a tomtom spark 3 ,in 2019 April, is under warranty in EU, how can send my watch to repair?
Kids regards
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Comments

  • migallon
    migallon Registered Users Posts: 7
    Apprentice Seeker
    Thank you for answer, it's vibrate with no stop.
  • migallon
    migallon Registered Users Posts: 7
    Apprentice Seeker
    Do not work, same
  • migallon
    migallon Registered Users Posts: 7
    Apprentice Seeker
    Do not work, same
  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    migallon wrote: »
    Do not work, same

    That is telling you that you need to do a full factory reset.. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to TomTom Sports, select sign in and use your existing account credentials. It is straightforward and should take less than 5 minutes.
  • migallon
    migallon Registered Users Posts: 7
    Apprentice Seeker
    wb1u0iceg1vp.jpg
    I have done twice factory reset and still vibrating
  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    Try letting the battery completely drain out and then plug it back into the computer. It may juts be a defective unit as others have had the same problem and there was never a solution. If you are under warranty this should be covered, so reach out to Support.
  • migallon
    migallon Registered Users Posts: 7
    Apprentice Seeker
    edited February 2021
    slkpzd6qs8ki.jpg
    I let it unload and it always does the same thing, I have tried everything, I think it does not work well . in picture says contact totmtom support
  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    edited February 2021
    migallon wrote: »
    I let it unload and it always does the same thing, I have tried everything, I think it does not work well . in picture says contact totmtom support

    This is not Support, this is a user forum. For Support use the instructions I gave in my first response.
  • migallon
    migallon Registered Users Posts: 7
    Apprentice Seeker
    edited February 2021
    After contact support they send me this link, maybe can help somebody
    Resetting your watch
    https://help.tomtom.com/hc/en-us/articles/360013898960
  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    That is the recovery rest and factory reset instructions I already gave you. Hope one of them worked out for you.