Lifetime maps on TomTom Via 135

Sweya
Sweya Registered Users Posts: 2
Apprentice Seeker
It clearly says on the box 'Free lifetime maps'. When does free not mean free?! I update it via the App, go to use the device on a journey, and it says 'Your maps are now over 27 months old! Have I been conned here? The sat nav is over 2 years old. Help!
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Answers

  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @Sweya

    Have you attached the unit to your PC to see if there are any updates being offered in My Drive Connect software?

    Hopefully on Monday @VikramK can review your units settings on the TT servers and correct if appropriate. Look back here then to see what he has to say.

    Doug
  • Sweya
    Sweya Registered Users Posts: 2
    Apprentice Seeker
    Many thanks for your answer. Yes, I always use an up-to date version of My Drive to update Sat Nav, but it still always warns me my maps are out of date.
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    edited February 2021
    Hi @Sweya
    Welcome to the community! The subscription for lifetime map update services looks okay on the account.
    When you connect your device to MyDrive Connect do you see any new updates offered under My Content tab?

    moycplmak8mk.png

    Thanks, Vikram