Restore purchase not working on the app

Andrew_tolson1663

I have paid subscription and I have changed my phone but the app will not let me restore purchases

raesewell

Customer services should be your first port of call.

YamFazMan

Hi
@Andrew_tolson1663
Welcome to the site....
Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)

The way of contacting Customer Services has changed

(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

lampard

Hi @Andrew_tolson1663

Welcome to the Community! Please make sure that your phone is logged in to the Google Play account that was used to purchase the subscription.

Regards, lampard