Carminat LIVE, cannot use map

Martine3
Martine3 Registered Users Posts: 2
Apprentice Seeker
edited February 2021 in Built in car navigation
Hi,

I have an old Renault Clio with a built in navigation system and I recently had to get a new SD card because the old one broke. I copied the old files to the new SD card and updated it but now I get an error saying 'cannot use this map - Benelux 204'. Is there any way to fix this?

Kind regards
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Answers

  • DougLap
    DougLap Posts: 9,848
    Superuser
    Hi @Martine3

    Let’s see what @VikramK has to say. If possible he can reactivate the map. May be Monday now before he is back on the forum

    Doug
  • lampard
    lampard Administrators Posts: 5,960
    Moderator
    Answer ✓
    Hi there @Martine3

    Welcome to the community! I've activated the old Benelux map for your device. Please remove the existing map first and download a fresh version offered as a download in TomTom HOME. Hope it helps!

    Regards, lampard
  • Martine3
    Martine3 Registered Users Posts: 2
    Apprentice Seeker
    Thank you, everything works now!
  • urbankling
    urbankling Registered Users Posts: 4
    Apprentice Traveler
    Hi there, I have an old Renault Megane with a built-in navigation system with the same issue as above (corrupt SD card). I also tried to copy the files over to a new SD card but an error stating, "cannot use this map - Australia 204" appears on the map selection screen. Any assistance would be greatly appreciated!

    Cheers.

  • DougLap
    DougLap Posts: 9,848
    Superuser
    Hi @urbankling

    Look back here tomorrow to see if @VikramK can activate a map for you.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,782
    Moderator
    Hi @urbankling
    Welcome to the community! A map has been activated for your TomTom, please check for updates in TomTom HOME.


    Regards,
    Vikram.
  • urbankling
    urbankling Registered Users Posts: 4
    Apprentice Traveler
    Thanks @DougLap and @VikramK for jumping in with the assist!

    Connecting my SD card to the PC and loading TomTom Home, the auto-check for update fails to find anything new.
    Where should I be heading to download the activated map?

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  • VikramK
    VikramK Administrators Posts: 13,782
    Moderator
    Hi @urbankling

    I have activated a different version of the map, could you check for updates again, please?

    Regards,
    Vikram
  • urbankling
    urbankling Registered Users Posts: 4
    Apprentice Traveler
    Hi @VikramK

    Thanks for your ongoing support. I checked again for updates and there was something that came through (something about European maps??)
    But alas, after installing the update, the screen on the nav still reads the same error message as before:

    adwceam94mzv.png

    Any other ideas?

    Cheers
  • VikramK
    VikramK Administrators Posts: 13,782
    Moderator
    Answer ✓
    Hi @urbankling
    Could that be the map you restored from an existing back-up?

    I would suggest that you try the steps as below-

    1. Remove map

    https://help.tomtom.com/hc/en-gb/articles/360013901300

    2. Disconnect the device and reinstall TomTom HOME

    This will require a clean uninstall so follow the detailed procedure from here- https://help.tomtom.com/hc/en-gb/articles/360013901520

    Download a fresh version of TomTom HOME

    https://help.tomtom.com/hc/en-gb/articles/360013960739


    3. Connect the device and download a fresh map offered as an update-

    https://help.tomtom.com/hc/en-gb/articles/360013961259


    Regards, Vikram
  • urbankling
    urbankling Registered Users Posts: 4
    Apprentice Traveler
    Hi @VikramK,

    Yes I was previously using a map restored from a back-up. Clean installing the map update by first unloading the existing map solved the issue.
    Thank you immensely for helping me out!

    Cheers!

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