Darth Vader missing from new TomTom GO SUPREME

Simonjames
Simonjames Registered Users Posts: 6
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Hello
I would like to transfer Star Wars voices to my new Go Supreme. Navigating without Yoda is just not the same. Please can you help.

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    edited February 2021 Answer ✓
    Hi @Simonjames
    My team confirmed the voices have got installed successfully.
    Could you check if they show up after a factory reset?
    Main menu- Settings- System- Reset

    To avoid losing your stored favourites on the device you can create a back-up using MyDrive..

    See user guide

    Regards, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Hi @Simonjames
    Welcome to the community!
    Voice-activated. Please check for updates now.

    Thanks, Vikram
  • Simonjames
    Simonjames Registered Users Posts: 6
    Apprentice Seeker
    Hi Vikram
    Thank you. I think the voices came through to the device with a number of other updates but I cannot find them in the list (Menu/Settings/Voices). Am I looking in the wrong place?
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @Simonjames

    Have you downloaded the voice to the unit via Settings/Updates and New Items?

    Doug
  • Simonjames
    Simonjames Registered Users Posts: 6
    Apprentice Seeker
    Hi Doug
    Four updates were downloaded to the unit via wifi yesterday, I think the voices were included. Updates and New Items currently says the unit is up to date.
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @Simonjames

    Just in case when you Tapped on Voices and the current chosen voice did you scroll all the way to the top of the list as well as the bottom. The computerised voices are often listed first.

    If you have try a Soft Reset ie when the unit is on Press and Hold down the On/Off button for about 29 secs until you hear the drumroll sound. Then have another look and if still not there or offered as an Update let us know here.

    Doug
  • Simonjames
    Simonjames Registered Users Posts: 6
    Apprentice Seeker
    Hello Doug
    I have scrolled through the full list of names and voices are not there. A soft reset didn't make any difference.

    Simon
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @Simonjames

    Maybe @VikramK can suggest something. Look back here tomorrow.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    edited February 2021 Answer ✓
    Hi @Simonjames
    My team confirmed the voices have got installed successfully.
    Could you check if they show up after a factory reset?
    Main menu- Settings- System- Reset

    To avoid losing your stored favourites on the device you can create a back-up using MyDrive..

    See user guide

    Regards, Vikram

  • Simonjames
    Simonjames Registered Users Posts: 6
    Apprentice Seeker
    Hi

    That worked, thank you.

    Sorry for the slow response on my part, I do appreciate the quick replies from you.