XXL 540 device not recognized on my laptop

oldblueguy48

New laptop PC with Win 10 and installed Tomtom home and brought in latest west US map.to my XXL 540S RX. Reboot of satnav gets warning message "None of the available voices can be used with the current language. You will not hear any spoken instructions". Connected satnav to old laptop to restore old backup but it goes straight to this screen on power up. Will not connect to either laptop.

VikramK

Hi @oldblueguy48
Welcome to the community!
Could you try the troubleshooting steps advised in our support article here- https://help.tomtom.com/hc/en-gb/articles/360013901340

Thanks, Vikram

oldblueguy48

Went through all the steps of article referred. Factory reset the fully charged unit under change preferences of the 540S. Connected to two windows machines using two different usb cables. Went through the tomtom home procedures and I still get the no voices message at power up. Windows and tomtom think I have a rock attached and I never get to the screen that I see when it used to communicate. Thanks for your assistance.