Has GPRS data stopped on TomTom Devices?
Lost_Pirate
Posts: 3 [Apprentice Traveler]
My Go 5200 refuses to connect to GPRS, I can see the GPRS model in SETTINGS SYSTEM ABOUT but GPRS is DISCONNECTED and Data connection is shown as NONE when i turn off the WIFI. As a result the traffic and speed cameras are not shown as active in subscriptions. If I turn the WIFI back on then Subscriptions come on and show as active. This is not a bad area issue as I drove 550 miles (for work) and at no point did the GPRS come on. I have reset the device on/off until I am blue in the face. Does anyone have any ideas?
Tagged:
0
Best Answer
-
Lost_Pirate
Posts: 3 [Apprentice Traveler]
OK I have found the problem, bad contact on the SIM card. Removed it and cleaned the contacts and it started working. Cheers1
Answers
Superusers
@Lost_Pirate
Welcome to the site....
Here in the UK all of my various Tomtom Live NAV3 NAV4 & NAV5 (Wi-Fi) devices with a Built-in GPRS SIM....
All work perfectly connecting to Live Traffic without a hitch
____________________
Tomtom FAQ... TomTom Traffic or LIVE Services isn't working....
Here...https://help.tomtom.com/hc/en-gb/articles/360014530220
Stay Safe... ATB YFM
Superusers
@Lost_Pirate
Glad you're sorted
This is a known problem... I think the SIM contacts oxidize over time...
Removing and replacing the SIM a few times or cleaning the SIM contacts remakes the connection....
See... https://discussions.tomtom.com/en/discussion/comment/1728892/#Comment_1728892
Warning... The above will void your Tomtom Guarantee....
All the usual disclaimers apply, all the above is at your own discretion
Stay Safe... ATB YFM