GO Supreme loops to TomTom and computer screen restores but fails again

Richard-1510
Richard-1510 Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
I purchased a GO Supreme in August 2020 - fine at start but now inoperable.
charged over night - restored via MyDrive - performed factory reset but still loops back to the screen with tomtom image and computer indicating to connect.

any assistance appreciated.

Answers

  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi Richard-1510

    Welcome to the community! Have you tried a recovery mode?


    Thanks, Vikram
  • Richard-1510
    Richard-1510 Registered Users Posts: 2
    New Seeker
    Yes - multiple times. 3 rapid clicks and it goes to black screen followed by the device and computer screen!
    i assume i am using the right method as i cant find a specific manual for the Supreme - relying on the video.