GO Supreme loops to TomTom and computer screen restores but fails again

Richard-1510

I purchased a GO Supreme in August 2020 - fine at start but now inoperable.
charged over night - restored via MyDrive - performed factory reset but still loops back to the screen with tomtom image and computer indicating to connect.

any assistance appreciated.

VikramK

Hi Richard-1510

Welcome to the community! Have you tried a recovery mode?


Thanks, Vikram

Richard-1510

Yes - multiple times. 3 rapid clicks and it goes to black screen followed by the device and computer screen!
i assume i am using the right method as i cant find a specific manual for the Supreme - relying on the video.