GO Supreme loops to TomTom and computer screen restores but fails again

Richard-1510
Registered Users Posts: 2 
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I purchased a GO Supreme in August 2020 - fine at start but now inoperable.
charged over night - restored via MyDrive - performed factory reset but still loops back to the screen with tomtom image and computer indicating to connect.
any assistance appreciated.
charged over night - restored via MyDrive - performed factory reset but still loops back to the screen with tomtom image and computer indicating to connect.
any assistance appreciated.
1
Answers
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Yes - multiple times. 3 rapid clicks and it goes to black screen followed by the device and computer screen!
i assume i am using the right method as i cant find a specific manual for the Supreme - relying on the video.0