Purchased map update and voice, not showing

mariusm Registered Users Posts: 1
New Seeker
Good day. Today I purchased map updates for South Africa for a year, as well as a new voice. However, whenever I start TomTom Home, it tells me that there is an update available for the South African maps and if I want to purchase it. But that is the map I just purchased. Also, I do not find the new voice I purchased in my car in the TomTom app, it is simply not there.


  • DougLap
    DougLap Posts: 9,830
    edited January 2021
    Hi @mariusm

    There appear to be a number of purchases taking time to appear ready to download since the current situation has resulted in many working from home.. Contact Customer support as they can resolve it quickly.

    Try the following during normal working hours Mon-Fri:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.