Start 25 update issues — TomTom Community

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Start 25 update issues

frankcorblimeyfrankcorblimey Posts: 1 [New Seeker]
edited February 2 in MyDrive Connect
My start 25 is stuck at the "checking" stage. I shows 100% check but won't proceed to download updates and it doesn't seem to connect with the device.
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Comments

  • rider1riderrider1rider Posts: 911 [Revered Pioneer]
    check settings of anti virus and firewalls.
    reset by holding the on-off button till you hear the drums sound
  • Lisa68Lisa68 Posts: 2 [New Traveler]
    Hi. I Updated my Start 25, all seemed ok but now when I turn it on I just get the Home screen (with photo of a car) and it seems stuck on that. I don't get the drum noise and nothing else happens. Any ideas? Thanks
  • YamFazManYamFazMan Posts: 19,621
    Superusers
    edited February 7
    Hi
    @Lisa68
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead) or have the device plugged into the power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....


    Stay Safe... ATB YFM
  • Lisa68Lisa68 Posts: 2 [New Traveler]
    Great, thanks for that - it worked! I don't think I was holding the on/off button for long enough before.
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