Start 25 update issues

frankcorblimey
Registered Users Posts: 1 
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My start 25 is stuck at the "checking" stage. I shows 100% check but won't proceed to download updates and it doesn't seem to connect with the device.
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check settings of anti virus and firewalls.
reset by holding the on-off button till you hear the drums sound0 -
Hi. I Updated my Start 25, all seemed ok but now when I turn it on I just get the Home screen (with photo of a car) and it seems stuck on that. I don't get the drum noise and nothing else happens. Any ideas? Thanks0
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Hi
@Lisa68
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead) or have the device plugged into the power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
Stay Safe... ATB YFM1 -
Great, thanks for that - it worked! I don't think I was holding the on/off button for long enough before.0