Start 25 update issues

frankcorblimey
frankcorblimey Registered Users Posts: 1
New Seeker
edited February 2021 in MyDrive Connect
My start 25 is stuck at the "checking" stage. I shows 100% check but won't proceed to download updates and it doesn't seem to connect with the device.

Comments

  • rider1rider
    rider1rider Registered Users Posts: 1,411
    Exalted Pioneer
    check settings of anti virus and firewalls.
    reset by holding the on-off button till you hear the drums sound
  • Lisa68
    Lisa68 Registered Users Posts: 2
    New Traveler
    Hi. I Updated my Start 25, all seemed ok but now when I turn it on I just get the Home screen (with photo of a car) and it seems stuck on that. I don't get the drum noise and nothing else happens. Any ideas? Thanks
  • YamFazMan
    YamFazMan Posts: 20,792
    Superuser
    edited February 2021
    Hi
    @Lisa68
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead) or have the device plugged into the power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....


    Stay Safe... ATB YFM
  • Lisa68
    Lisa68 Registered Users Posts: 2
    New Traveler
    Great, thanks for that - it worked! I don't think I was holding the on/off button for long enough before.