Start 25 stuck at checking after downloading update

campsiehills
campsiehills Registered Users Posts: 5
Apprentice Traveler
edited February 2021 in MyDrive Connect
Start 25 stuck at checking after downloading update. I've uninstalled and reinstalled MyDrive Connect, soft rebooted Start 25 and tried dowloading again and it still fails after the download at the checking stage. It just continually says "Checking", any ideas?

Best Answer

Answers

  • DougLap
    DougLap Posts: 9,870
    Superuser
    Hi @campsiehills

    Maybe @VikramK can check your units logs on the TT servers to see what if any issues here are.

    Doug
  • campsiehills
    campsiehills Registered Users Posts: 5
    Apprentice Traveler
    Thanks for the reply. Where can I find the unit logs?
    Pete
  • campsiehills
    campsiehills Registered Users Posts: 5
    Apprentice Traveler
    I found something.
    2021-01-29 08:41:24.038|234881064|Error|RelayAgentWorker::onReverseServerDisconnection|Failed to connect to the PND on revinetd connection.
    2021-01-29 09:57:23.232|234881064|Error|RelayAgentWorker::onReverseServerDisconnection|Failed to connect to the PND on revinetd connection.
    2021-01-29 10:10:02.868|234881064|Error|RelayAgentWorker::onReverseServerDisconnection|Failed to connect to the PND on revinetd connection.
  • DougLap
    DougLap Posts: 9,870
    Superuser
    Answer ✓
    Hi @campsiehills

    You can't but @VikramK can. Look back later to see what he has to say.

    Doug
  • campsiehills
    campsiehills Registered Users Posts: 5
    Apprentice Traveler
    THank you Doug.

    Pete
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @campsiehills
    Sorry for my late reply.. Did you already get this sorted?

    I asked my team to review the logs and it shows that the device has the latest maps and firmware installed.

    Thanks, Vikram

  • campsiehills
    campsiehills Registered Users Posts: 5
    Apprentice Traveler
    Tried again earlier this morning and all worked perfectly, thank you.
    Pete
  • DougLap
    DougLap Posts: 9,870
    Superuser
    Hi @campsiehills

    Glad you are sorted.

    Doug