My GPRS does not work from internal sim — TomTom Community

My GPRS does not work from internal sim

Hi my Go premium X model no ZTxxxxxxxxxx79(0) will not connect to my drive via it's internal sim. It will connect via my mobile phone or wifi at home but obviously should connect to the 2G network through its internal sim.
I have done a hard reset and soft reset but the problem remains.




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Best Answer

  • VikramKVikramK Posts: 12,678 Moderator
    edited January 29 Accepted Answer
    @RobertHicks
    Hi Robert
    Welcome to the community! Perhaps our team will have to review the SIM status and advise the next steps.

    Please get in touch with our customer service to help you here..

    Regards, Vikram.

Answers

  • VikramKVikramK Posts: 12,678 Moderator
    edited January 29 Accepted Answer
    @RobertHicks
    Hi Robert
    Welcome to the community! Perhaps our team will have to review the SIM status and advise the next steps.

    Please get in touch with our customer service to help you here..

    Regards, Vikram.
  • Ronnie_Vincent1955Ronnie_Vincent1955 Posts: 10 [Master Traveler]
    To be honest, think it would struggle to connect on a 2G platform?
  • YamFazManYamFazMan Posts: 20,053
    Superusers
    edited January 29
    Hi
    @Ronnie_Vincent1955
    Welcome to the site....
    To be honest, think it would struggle to connect on a 2G platform?
    Here in the UK all of my various Tomtom Live NAV3 NAV4 & NAV5 (Wi-Fi) devices with a Built-in GPRS SIM....
    All work perfectly connecting to Live Traffic without a hitch :)

    Stay Safe... ATB YFM
  • RobertHicksRobertHicks Posts: 2 [New Seeker]
    All sorted now thanks to the team. FYI, live services uses the 2g platform in the UK. Now all working fine .
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