My GPRS does not work from internal sim

RobertHicks
RobertHicks Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
Hi my Go premium X model no ZTxxxxxxxxxx79(0) will not connect to my drive via it's internal sim. It will connect via my mobile phone or wifi at home but obviously should connect to the 2G network through its internal sim.
I have done a hard reset and soft reset but the problem remains.




Mod edit: Please don't post private or personal information on a public forum. Thanks!

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    edited January 2021 Answer ✓
    @RobertHicks
    Hi Robert
    Welcome to the community! Perhaps our team will have to review the SIM status and advise the next steps.

    Please get in touch with our customer service to help you here..

    Regards, Vikram.

Answers

  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    edited January 2021 Answer ✓
    @RobertHicks
    Hi Robert
    Welcome to the community! Perhaps our team will have to review the SIM status and advise the next steps.

    Please get in touch with our customer service to help you here..

    Regards, Vikram.
  • Ronnie_Vincent1955
    Ronnie_Vincent1955 Registered Users Posts: 10
    Master Traveler
    To be honest, think it would struggle to connect on a 2G platform?
  • YamFazMan
    YamFazMan Posts: 20,826
     Superuser
    edited January 2021
    Hi
    @Ronnie_Vincent1955
    Welcome to the site....
    To be honest, think it would struggle to connect on a 2G platform?
    Here in the UK all of my various Tomtom Live NAV3 NAV4 & NAV5 (Wi-Fi) devices with a Built-in GPRS SIM....
    All work perfectly connecting to Live Traffic without a hitch :)

    Stay Safe... ATB YFM
  • RobertHicks
    RobertHicks Registered Users Posts: 2
    New Seeker
    All sorted now thanks to the team. FYI, live services uses the 2g platform in the UK. Now all working fine .