My recharge cable doesn't work on mu laptop (windows), but it does recharge. What am i doing wrong?When I want to recharge my adventurer, there is no problem, but when I connect it to my laptop (acer), it, does recharge, but it fails to connect to my sports. It isn't visible for my laptop, it seems. Who can help me, please?
Jopean
0
Answers
Superusers
1) Are you plugged directly into the machine and not a hub?
2) Does the port work, can the computer detect other devices (like flash drives) in that port?
3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
4) Is the USB port free of any debris or blockages?
5) Is the Connect software running (is there an icon for it in the notification area)?
6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
7) Do you have administrator rights to the computer?
8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
9) Does the computer have a good Internet connection (Internet is required to sync)?
10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?