SD card not recognized on GO 500 — TomTom Community

SD card not recognized on GO 500

Hello,

I have tomtom go 500 with lifetime maps. It had an SD card in it that was working well. I was updating my device via PC, and for some reason it got disconnected. The device went on to do the recovery process. Now the device won't read the SD card. It is already formatted in tomtom format.

Please advise how to fix.

Answers

  • ToolerTooler Posts: 1 [New Seeker]
    how do I format a new SD card - as the old one is too small - and how do I move Map from the SD card to the Internal Device memory?
  • VikramKVikramK Posts: 11,097 Moderator
    Hi @AHA12
    Remove the memory card from the device. Connect the device to MyDrive Connect and check for updates. Download a small map like Venezuela.
    Now format the memory card FAT32 file system on a computer then insert it into the device. Let the device format the card.

    Connect the device to MyDrive Connect again > download a bigger map onto the memory card.

    @Tooler

    Try formating it first on the computer and then insert it into the device. See the list of compatible memory cards here-https://help.tomtom.com/hc/en-gb/articles/360013900980

    Regards, Vikram
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