help

paolochecchi
paolochecchi Registered Users Posts: 1
New Seeker
On 26th November 2020 I ordered and paid 299 for a tom tom that never arrived, order no. 410595165, I wrote you various e-mails and you didn't even reply. the shipping number was the UPS 1ZW79F486815244084 THE COURIER NEVER DELIVERED IT TO ME. I'm paolo checchi schiavina and I live in via bellinzona 17 40135 in bologna. I made a request n 1125042 but you didn't even answer them. look for my refund or tom tom





Mod edit: Machine translated (Italian)

Answers

  • asj968
    asj968 Registered Users Posts: 1
    New Seeker
    How do I speak with a human at Tom Tom to get advice? I bought a tom tom via 18 months ago for my father who lives in France - I am in the UK. He can't access any maps on his device despite it coming with lifetime maps. He is being prompted to download Navcore and then to purchase maps. I am struggling to help him remotely (he is 89 so not tech savvy)
  • skull66
    skull66 Registered Users Posts: 52
    Renowned Wayfarer
    @asj968
    It sounds like your father might have wound up on a scam site instead of an official TomTom site.