GPRS status shows as 'disconnected' on GO 6200

BSH59 Registered Users Posts: 1
New Seeker
edited January 2021 in TomTom Services
I have a Go 6200 and after the latest map update I no longer receive traffic updates, in fact the GPRS status shows as 'disconnected', so why has it been disconnected when I bought this device with life time maps and traffic? And don't fob me off with take it for a service, based on all the other comments on here it looks to me as though TomTom are disconnecting lots of devices. I also have a 6100 that also stopped working with traffic updates after I updated the map at the same time, this is not coincidental, so why have you disconnected them?