Can't access live services
VersionAK4HQ A2B8J
Best Answer
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VikramK Posts: 11,104
Moderator
Hi @JaneBolton
Welcome to the community! Is this a Carminat model? I could not find a device linked to your TomTom account.
If the SIM did not connect to LIVE Services due to an inactive subscription for more than 3 years, the SIM card gets disabled and cannot be enabled again.
https://help.tomtom.com/hc/en-us/articles/360013902020
Regards, Vikram0
Answers
Welcome to the community! Is this a Carminat model? I could not find a device linked to your TomTom account.
If the SIM did not connect to LIVE Services due to an inactive subscription for more than 3 years, the SIM card gets disabled and cannot be enabled again.
https://help.tomtom.com/hc/en-us/articles/360013902020
Regards, Vikram