Can't access live services

JaneBolton
JaneBolton Registered Users Posts: 1
New Seeker
edited January 2021 in Built in car navigation
I want to install Live Services for my MX5 2001 dashboard device, but can't access. Sim card deactivated? Can this be remedied?

VersionAK4HQ A2B8J

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,714
    Moderator
    Answer ✓
    Hi @JaneBolton
    Welcome to the community! Is this a Carminat model? I could not find a device linked to your TomTom account.

    If the SIM did not connect to LIVE Services due to an inactive subscription for more than 3 years, the SIM card gets disabled and cannot be enabled again.

    https://help.tomtom.com/hc/en-us/articles/360013902020

    Regards, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 13,714
    Moderator
    Answer ✓
    Hi @JaneBolton
    Welcome to the community! Is this a Carminat model? I could not find a device linked to your TomTom account.

    If the SIM did not connect to LIVE Services due to an inactive subscription for more than 3 years, the SIM card gets disabled and cannot be enabled again.

    https://help.tomtom.com/hc/en-us/articles/360013902020

    Regards, Vikram