Can't access live services

JaneBolton

I want to install Live Services for my MX5 2001 dashboard device, but can't access. Sim card deactivated? Can this be remedied?

VersionAK4HQ A2B8J

VikramK

Hi @JaneBolton
Welcome to the community! Is this a Carminat model? I could not find a device linked to your TomTom account.

If the SIM did not connect to LIVE Services due to an inactive subscription for more than 3 years, the SIM card gets disabled and cannot be enabled again.

https://help.tomtom.com/hc/en-us/articles/360013902020

Regards, Vikram

VikramK

Hi @JaneBolton
Welcome to the community! Is this a Carminat model? I could not find a device linked to your TomTom account.

If the SIM did not connect to LIVE Services due to an inactive subscription for more than 3 years, the SIM card gets disabled and cannot be enabled again.

https://help.tomtom.com/hc/en-us/articles/360013902020

Regards, Vikram