Start 20 will connect with MyDrive connect

S1_
S1_ Registered Users Posts: 3
Apprentice Seeker
Both my Start 20's will connect with my drive connect, but will either not start downloading or download to 100% but keeps checking and never finishes. I've tried on two computers, taking my drive out and reloading and resetting the tomtoms. What can I do. This is for Updates
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Best Answer

  • VikramK
    VikramK Administrators Posts: 13,782
    Moderator
    Answer ✓
    Hi @S1_
    Welcome to the community! This could probably be related to an anti-virus/ firewall/network issues.
    Have you tried deleting the HOME3 folder? (see the path below)

    Quit MyDrive Connect- GO TO- C:\Users\"Your Username"\AppData\Local\TomTom\

    Thanks, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 13,782
    Moderator
    Answer ✓
    Hi @S1_
    Welcome to the community! This could probably be related to an anti-virus/ firewall/network issues.
    Have you tried deleting the HOME3 folder? (see the path below)

    Quit MyDrive Connect- GO TO- C:\Users\"Your Username"\AppData\Local\TomTom\

    Thanks, Vikram