TomTom HOME showing "loading screen" while updating Carminat SD card

jeroenbrussich
jeroenbrussich Registered Users Posts: 2
Apprentice Seeker
edited January 2021 in Built in car navigation
I have the latest TomTom Home version 2.21.1.147 and I am trying to update my Renault SD-Card. I am logged in but the only thing I see is (in Dutch) 'Bezig met laden'.

Even after several hours TomTom Home can not get past that screen..

Please advice

Comments

  • rider1rider
    rider1rider Registered Users Posts: 1,417
    Exalted Pioneer
    delete application home and download new
  • jeroenbrussich
    jeroenbrussich Registered Users Posts: 2
    Apprentice Seeker
    edited January 2021
    delete application home and download new

    unfortunately, the application keeps on "loading", even after the fresh install (after I deleted all TomTom folders on my computer and rebooted the machine)
  • Troubadix12
    Troubadix12 Registered Users Posts: 2,022
    Revered Voyager
    Hi jeroenbrussich,

    look at the right corner of your taskbar. Is there a TomTom-Symbol (maybe hidden behind the two up-arrows)? If so, klick there on the Symbol and then on "Start TomTomHome" again. Then it show a Error-Message and should load.

    Install the right Version for your Windows (64Bit or 32Bit-Version of TTHome)

    Regards

    Troubadix12
  • Robinf24300
    Robinf24300 Registered Users Posts: 2
    Apprentice Seeker
    edited March 2021
    I have exactly the same problem. Is there any solution? TomTom support in France unresponsive. I have reloaded HOME three times now, always the same result.
  • Skippypiet
    Skippypiet Registered Users Posts: 2
    Apprentice Seeker
    edited March 2021
    You can reset the frozen image on your middle by pressing the house 5x quickly



    Mod edit: Machine translated (Dutch)
  • Skippypiet
    Skippypiet Registered Users Posts: 2
    Apprentice Seeker
    edited March 2021
    * center console