Lifetime traffic expiring on GO 6250 next month

garrypaul

hi I bought a 6250 pro says life time traffic etc yet says runs out next month

Willy875

Hello You must contact Tomtom support to restore your rights to the lifetime update.

garrypaul

can't get them no number or email

Willy875

https://help.tomtom.com/hc/en-gb/articles/360015568919

Willy875

https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

DougLap

Hi @garrypaul

Hopefully @VikramK or @lampard will pick this up on Monday and sort /correct your settings on the TT servers. Look back here Monday to see what they have to say.

Doug

VikramK

Hi @garrypaul
Welcome to the community! I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

Flakon

Hi guys,
I have same issue with my 6250. It comes with lifetime traffic and shows two weeks left(expires soon)! Could you help me please!
thanks

YamFazMan

Hi
@Flakon
Welcome to the site....
@VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @Flakon

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check again.

Regards, Vikram

Flakon

Looks like it works properly. Thank you both

Lovedeep

hi I bought a 6250 says life time traffic & speed camera update expire next week

DougLap

Hi @Lovedeep

@VikramK or @lampard should pick this up and review your units settings on the TT servers and change if required. Look back here tomorrow to see what they say.

Doug

VikramK

Hi @Lovedeep

Welcome to the community!

Could you send me the serial number of your device through a private message, please?

Thanks, Vikram

gaborhajosi

hi I bought a 6250 says life time traffic & speed camera update expire

YamFazMan

Hi
@gaborhajosi
Welcome to the site....
The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @gaborhajosi

Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

gaborhajosi

It's okay, thank you very much!

gaborhajosi

Did you turn off the old one? The new one works, the old one can't connect to the internet. So far it has worked. Now only the new one goes. He writes that there is no internet! Please correct!

gaborhajosi

Mod edit:
Image edited to remove the serial number.
Please don't post private or personal information on a public forum. Thanks!

gaborhajosi

Left new, right old.
The old one has so much trouble not seeing the battery.

VikramK

Hi @gaborhajosi
No changes done to the other device.
We have only fixed the service for the device serial number ending -736.

Try the troubleshooting as advised in the video below-



- Vikram

EgisHGV

Hello, I’m also having same problem, bought pro 6250, but live traffic has expired. Anyone could help me with that?

DougLap

Hi @EgisHGV

@VikramK or @lampard should pick this up tomorrow. Look back then to see what they say.

Doug

lampard

Hi @EgisHGV

Welcome to the Community! The team has fixed the services for your TomTom, please do a soft reset and check for updates.

Best, lampard

radekrusin

hi LAmpard i Have the same problem what @EgisHGV, CAn you help me please.