Start 25 keeps going back to home screen — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

Start 25 keeps going back to home screen

BillyC62BillyC62 Posts: 3 [New Seeker]
edited January 26 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
My tomtom cuts out partly into a journey and goes back to home screen any suggestions to the problem
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Answers

  • YamFazManYamFazMan Posts: 19,423
    Superusers
    Hi
    @BillyC62
    Welcome to the site....
    Which Tomtom Model do you own ???

    Stay Safe... ATB YFM
  • BillyC62BillyC62 Posts: 3 [New Seeker]
    I have a smart 25
  • BillyC62BillyC62 Posts: 3 [New Seeker]
    I have a start 25 model
  • YamFazManYamFazMan Posts: 19,423
    Superusers
    Hi
    @BillyC62
    The NAV3 Start 25 has a Resistive screen (Not a Smartphone Capacitive type Screen)

    Check around the area where the screen meet the bezel for any gunge and or grit, this can cause ghost tap's on the screen....
    A badly fitted screen protector will also cause the same ghost tap's on the screen....

    Also hold the screen flat and look across the surface of the screen with a light source shining on the screen, the surface should be dead flat... Are there any depressions on the surface from heavy use ???
    This might allow the random intermittent contact of the two ITO conductive surfaces ???

    d0o3wkr9nywd.png
    Stay Safe... ATB YFM
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