My watch only shows one symbol and won't work anymore

EvaBas

Hi!

Since about 2 days my watch won't show any of my data anymore. If I press the home button, it shows Tomtom and then switches to the symbol of what I think is a phone and a circle around.

I have already tried to put it in the charger again or to let the battery go empty but nothing seems to work...

tfarabaugh

It is trying to connect to your phone.

To pair your iOS device with your fitness tracker, follow these steps:
1. Your fitness tracker needs to be connected to a power source. If connecting to your computer,
wait for the MySports Connect desktop app to finish updating your device before continuing.
2. Ensure you have a working internet connection on your iOS device.
3. Make sure that your fitness tracker and iOS device are close to each other.
4. In the Settings on your iOS device, make sure that Bluetooth is switched on.
5. On your fitness tracker, press the button to wake up the screen, swipe the screen till you see
the Bluetooth and smartphone icons and press the button again.
6. Start the MySports mobile app and tap Band on the Activate your device screen.
7. When the name of your fitness tracker appears, tap on it.
8. On your iOS device, enter the pin code shown on your fitness tracker, then tap Pair.
The devices should now be paired. See below for troubleshooting instructions if you experience
issues with pairing your fitness tracker.
If you open the mobile app on your phone and it is trying to connect to your fitness tracker, you
may need to wake up the fitness tracker by pressing the button.

To pair your Android device with your fitness tracker, follow these steps:
1. Ensure that your Android device is compatible with the TomTom MySports app. You can find
information about compatible devices in Google Play.
2. Ensure you have a working internet connection on your Smartphone.
3. Your fitness tracker needs to be connected to a power source. If connecting to your computer,
wait for the MySports Connect desktop app to finish updating your device before continuing.
4. Make sure that your fitness tracker and Android device are close to each other.
5. Switch on Bluetooth in the Settings on your Android device.
6. Start the TomTom MySports mobile app on your Android device.
7. On your fitness tracker, press the button to wake up the screen, swipe the screen till you see
the Bluetooth and smartphone icons and press the button again.
8. On the Activate your device screen of your mobile app tap Band.
Your Android device shows Searching.
9. When the name of your band appears, tap on it.
10. When the name of your fitness tracker appears in the list on the Searching screen, tap on it and
accept the request to pair.
Important: Check your Android notification bar for the fitness tracker pairing request. On
some Android devices the pairing notification is shown in the Android notification bar after you
have selected the fitness tracker you want to connect. Some Android devices show a pop-up,
some don’t show anything. Devices that do show a pairing request require you to accept
pairing within a few seconds.
11. In the MySports mobile app, enter the PIN code shown on your fitness tracker.
12. Once your MySports app and fitness tracker are connected tap Done.

EvaBas

I already tried pairing it again but it won't work. I can not do anything on the watch except for push it and then it shows this signal.

Also I have not been able to install the MySports connect app on my desktop. If I go to tomtom.com/123/ to download, it just goes to the helpdesk again of Tomtom...

tfarabaugh

Here is the correct link:

https://help.tomtom.com/hc/en-gb/articles/360013957779