Traffic subscription dosent work tomtom

Jonny1272_
Jonny1272_ Registered Users Posts: 1
New Seeker
edited January 2021 in TomTom Services
Good day I purchase a Tom Tom pierced subscription but it doesn't work as I can thanks




Mod edit: Machine translated (Italian)

Comments

  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    edited January 2021
    Hi @Jonny1272_

    Welcome to the community! I reviewed your TomTom account, and I don't see the order has been allocated.
    I would suggest that you contact our customer service with the order number and will sort this out :)

    Thanks, Vikram.
  • Neald
    Neald Registered Users Posts: 3
    Apprentice Traveler
    Hi,
    Iv reactivated my camera and traffic on Friday and it is still showing that they have expired on my satnav and need reactivating.
    Any help would be most appreciated.
  • Neald
    Neald Registered Users Posts: 3
    Apprentice Traveler
    Hi,
    Iv reactivated my camera and traffic on Friday and it is still showing that they have expired on my satnav and need reactivating.
    Any help would be most appreciated.
  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    edited January 2021
    Hi
    @Neald
    Welcome to the site....
    The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up (But it may now be Monday) and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @Neald
    The service has been not been allocated to your TomTom account. Please get in touch with our customer service along with the order number and they will help you sort out the subscription on your account.

    Regards, Vikram
  • Neald
    Neald Registered Users Posts: 3
    Apprentice Traveler
    Thanks,
    Iv emailed them just not received any reply yet.