GO 600 device is frozen

jaykay100
jaykay100 Registered Users Posts: 2
Apprentice Seeker
edited January 2021 in MyDrive Connect
My g600 device is now 6 years old and I have been experiencing problems of late.
How can I unfreeze my device - it's stuck on 'connected to your computer'.
Thanks, John

Best Answers

  • VikramK
    VikramK Administrators Posts: 13,726
    Moderator
    Answer ✓
    Hi @jaykay100
    Welcome to the community! Have you tried a soft reset after disconnecting it from the computer?



    Regards, Vikram
  • jaykay100
    jaykay100 Registered Users Posts: 2
    Apprentice Seeker
    Answer ✓
    answer!! much appreciated

Answers

  • VikramK
    VikramK Administrators Posts: 13,726
    Moderator
    Answer ✓
    Hi @jaykay100
    Welcome to the community! Have you tried a soft reset after disconnecting it from the computer?



    Regards, Vikram
  • jaykay100
    jaykay100 Registered Users Posts: 2
    Apprentice Seeker
    Answer ✓
    answer!! much appreciated