My order for a 620 was placed with an incomplete address. — TomTom Community

Map purchasing

My order for a 620 was placed with an incomplete address.

DavidJJEDavidJJE Posts: 1 [Apprentice Seeker]
in Map purchasing
The item was listed as return to sender on Auspost tracker. How can I remedy this problem.
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Best Answer

  • VikramKVikramK Posts: 11,917 Moderator
    Accepted Answer
    Hi @DavidJJE
    Welcome to the community! I think the shipment will be returned back to our warehouse and it will have to be re-shipped with the correct address..
    My advice would be to contact our customer service as they can contact the concerned team and arrange a reshipment with the correct address.
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Thanks, Vikram

Answers

  • VikramKVikramK Posts: 11,917 Moderator
    Accepted Answer
    Hi @DavidJJE
    Welcome to the community! I think the shipment will be returned back to our warehouse and it will have to be re-shipped with the correct address..
    My advice would be to contact our customer service as they can contact the concerned team and arrange a reshipment with the correct address.
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Thanks, Vikram
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