Go Professional 620 continuous rebooting

Alan_Haden
Alan_Haden Registered Users Posts: 6
Apprentice Seeker
My device has become unusable because of the constant rebooting. I've had to go back to using my phone which I'm not happy about after spending around £300 only 18 months ago on this.
I have done the following in an attempt to resolve the issue myself...
1. Installed all the available updates.
2. Soft reset.
3. Hard reset.

Can someone please help?
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Answers

  • DougLap
    DougLap Posts: 9,870
    Superuser
  • Alan_Haden
    Alan_Haden Registered Users Posts: 6
    Apprentice Seeker
    Thank you Doug for your prompt reply.
    I followed the video and reinstalled the device software. Then did all the updates as requested.
    Unfortunately there is no improvement. The constant resetting renders the device unusable.
    Do you have any other suggestions?

    Alan
  • DougLap
    DougLap Posts: 9,870
    Superuser
    Hi @Alan_Haden

    Do you have a map on the internal memory and if so if you have an Extra memory card installed remove it and see if that resolves it.

    Doug
  • Alan_Haden
    Alan_Haden Registered Users Posts: 6
    Apprentice Seeker
    The device is exactly as I bought it. I haven't installed any additional memory cards. It only has the maps it came with.
  • DougLap
    DougLap Posts: 9,870
    Superuser
    Hi @Alan_Haden

    Maybe @VikramK can review your units logs on the TT servers and then advise.

    Doug
  • Alan_Haden
    Alan_Haden Registered Users Posts: 6
    Apprentice Seeker
    I'll await a message and try whatever they suggest.
    Thank you
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    @Alan_Haden
    Hi Alan
    A recovery mode is something I would have suggested as well.
    At this point, I would advise reporting the problem to our customer service team.

    Thanks, Vikram
  • Alan_Haden
    Alan_Haden Registered Users Posts: 6
    Apprentice Seeker
    How do I contact the customer service team?
    Could you perhaps give me an email address?

    Alan
  • DougLap
    DougLap Posts: 9,870
    Superuser
    Hi @Alan_Haden

    See the following Post:-

    https://discussions.tomtom.com/en/discussion/comment/1733105/#Comment_1733105

    Or try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    Doug
  • Alan_Haden
    Alan_Haden Registered Users Posts: 6
    Apprentice Seeker
    Thank you both very much for your help.

    Alan