Updates for my VIA 135 will not download to my PC

GKT
GKT Registered Users Posts: 30
Master Explorer
edited January 2021 in MyDrive Connect
Updates for my VIA 135 will not download to my PC. I have tried 2 PCs.
All connections are as required, nothing happens beyond "Checking" except on one occasion "Downloading" was shown. Unfortunately, nothing was downloaded.
The HELP section is utterly hopeless and irrelevant. It needs Help!

Comments

  • GODU66
    GODU66 Registered Users Posts: 3
    New Seeker
    edited January 2021
    Me it shows overloaded servers .... for 15 days and it is not changing



    Mod edit: Machine translated (French)
  • RayOrt
    RayOrt Registered Users Posts: 4
    New Seeker
    Same here. I have a brand new VIA 62 and all I get is a spinning circle next to the picture of the device. I've tried 2 laptops in 2 different locations:
    7qoa2j0omkey.png

    I've tried everything, including the deletion of the 2 files. I've tried leaving overnight - no change.
  • RayOrt
    RayOrt Registered Users Posts: 4
    New Seeker
    I occasionally get this:
    sx4mqsbm84wy.png
  • YamFazMan
    YamFazMan Posts: 20,797
    Superuser
    Hi
    @RayOrt
    Welcome to the site...
    Firstly Try....
    Disconnect your Tomtom device....
    (Do not Reconnect your device until instructed)
    Logout of MyDrive Connect....
    From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
    Run MyDrive Connect....
    Login to MyDrive Connect... Connect & Start your device....
    ____________________________

    Important....
    NEVER have a Tomtom device connected to your PC when....
    (1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
    (2)... Updating the MyDrive Connect program
    (3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)

    Having your device connected can have an adverse effect on the USB Driver install….

    ____________________________
    If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    Stay Safe... ATB YFM
  • RayOrt
    RayOrt Registered Users Posts: 4
    New Seeker
    Thanks YamFazMan,
    I tried all those steps previously. So I went to another machine I have been using to update my old device for years. It updated my old device ok BUT won't update the new VIA 62; it just sits there spinning whether the device is connected or not. This is the same on 3 computers now so there is a problem. Is it with the new VIA 62?
  • RayOrt
    RayOrt Registered Users Posts: 4
    New Seeker
    Do I need to enter an Activation Code?