How to recover original Canada-US Map - XL 350?

Andrew_RG40
Andrew_RG40 Registered Users Posts: 3
Novice Seeker
edited January 2021 in Devices using TomTom HOME
Hi there - I just inherited an old Tom Tom XL 350 - with US/Canada Maps as we are planning on visiting Canada to visit daughter ( once the lockdowns are finished. ) . I installed TomTom Home ( as this is an obsolete device ) and ran the available updates. Now I am getting the error message - "You cannot use thie map on this device: USA_Canada-101100". From researching, I believe that this is an old map version ( as I expected) I assume one of the other updates has messed up device. Is there a way to retrieve the device please as I cannot get past this error message on startup.

Best Answers

  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Answer ✓
    @Andrew_RG40
    Hi Andrew
    I have reactivated the map on your TomTom account. Since the map version is really old I am not sure if it's still available on our servers.
    Please check for updates in TomTom HOME.

    Regards, Vikram
  • Andrew_RG40
    Andrew_RG40 Registered Users Posts: 3
    Novice Seeker
    Answer ✓
    @VikramK Superb ... restored and seems to work OK ...many thanks :-)

Answers

  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Answer ✓
    @Andrew_RG40
    Hi Andrew
    I have reactivated the map on your TomTom account. Since the map version is really old I am not sure if it's still available on our servers.
    Please check for updates in TomTom HOME.

    Regards, Vikram
  • Andrew_RG40
    Andrew_RG40 Registered Users Posts: 3
    Novice Seeker
    Answer ✓
    @VikramK Superb ... restored and seems to work OK ...many thanks :-)