Subscription not showing in my App

andy696
andy696 Registered Users Posts: 3
Apprentice Seeker
Hi. I have problem with my subscription. it shows in my account but when I login to my apk it says no active subscription.any advice on what to dowith this?
thx

Comments

  • lampard
    lampard Administrators Posts: 5,964
    Moderator
    Hi there @andy696

    Welcome to the Community! Please follow the steps in the link here and let us know if this helps you to get the subscription back on your app.

    Regards, lampard
  • andy696
    andy696 Registered Users Posts: 3
    Apprentice Seeker
    Hi. I have problem with my subscription. it shows in my account but when I login to my apk it says no active subscription.
    any advice on what to dowith this?
    thx
  • lampard
    lampard Administrators Posts: 5,964
    Moderator
    Hi @andy696

    Have you tried the steps above mentioned in the link? Let us know how it goes!

    Regards, lampard
  • andy696
    andy696 Registered Users Posts: 3
    Apprentice Seeker
    edited February 2021
    Hi @lampart

    yes I tried this method and did not sort my issue. I have the same problem on two different accounts.