Subscription not showing in my App — TomTom Community

Subscription not showing in my App

andy696andy696 Posts: 3 [Apprentice Seeker]
Hi. I have problem with my subscription. it shows in my account but when I login to my apk it says no active subscription.any advice on what to dowith this?
thx

Comments

  • lampardlampard Posts: 5,142 Moderator
    Hi there @andy696

    Welcome to the Community! Please follow the steps in the link here and let us know if this helps you to get the subscription back on your app.

    Regards, lampard
  • andy696andy696 Posts: 3 [Apprentice Seeker]
    Hi. I have problem with my subscription. it shows in my account but when I login to my apk it says no active subscription.
    any advice on what to dowith this?
    thx
  • lampardlampard Posts: 5,142 Moderator
    Hi @andy696

    Have you tried the steps above mentioned in the link? Let us know how it goes!

    Regards, lampard
  • andy696andy696 Posts: 3 [Apprentice Seeker]
    edited February 7
    Hi @lampart

    yes I tried this method and did not sort my issue. I have the same problem on two different accounts.
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